Our People

Stephen Hacker, Principal

Stephen-closeStephen focuses on leadership and organizational performance, using his background as an executive, teacher, coach and writer to help others achieve transformational results for themselves, their teams, and their organizations. Through his work as an independent consultant and as the founder of Transformation Systems International, he is engaged with companies, diverse organizations, and governments throughout the world. His passion is coaching leaders to design and deliver transformational initiatives that will bring their organizations to a higher level of awareness, achievement, and performance. Prior to founding Transformation Systems International, Stephen was executive director of The Performance Center, a multi-university research center (Virginia Tech, Oregon State and Portland State). It used academic and applied research to synthesize and integrate the best theory, models and ideas in the quality management, leadership and transformation sciences to form a whole-systems approach to organizational, community and societal transformation. He was also a senior leader with Procter & Gamble, where his fascination with effective change and organizational transformation took hold. He is an active industry and community volunteer. Commitments have included serving in various leadership and board positions with American Society of Quality; City Club of Central Oregon; United Way of Wyoming County, Penn.; Boy Scouts of America; and on several church councils. He also chaired the Better Business Bureau of Kansas City, Mo. Stephen earned an M.B.A. from the University of New Orleans and a B.S. in Mechanical Engineering from Tulane University in New Orleans. He and his wife Marla live in Bend, Oregon. They are enjoying an empty nest, but love that their two children live nearby.

Marla Hacker, Principal

Marla HackerMarla Hacker serves as Dean of Oregon State University-Cascades Campus, a founding partner of Transformation Systems International, and as a source leader of the Performance Center. She teaches both industrial engineering and business/management courses. Prior to returning to the university to earn her doctorate at Virginia Tech, Marla was a Plant Manager at one of Procter & Gamble’s largest manufacturing facilities. Marla now teaches, creates, advises, and applies methods for achieving organizational performance improvement through performance measurement systems, project management tools, customer service interventions, total quality management, and high performance work team initiatives. Her experience includes leading and facilitating improvement activities in public, private, and international organizations. Her sponsor organizations have included the U.S. Postal Service, the Oregon State Bar, Bonneville Power Administration, the City of Beaverton, DAT Services, National Grocers Co. Ltd. of Canada, Volvo-GM, Siemens Automotive, Botswana (Africa) Telecommunications, Botswana (Africa) Civil Service, Tri-Met City Transportation, METRO Regional Environmental Management, United Way, and the Kollmorgen Motion Technologies Group. Marla has been published in many journals including: Quality Management Journal, Engineering Management Journal, The National Productivity Review, Managing Service Quality, Quality Progress, and Team Performance Management.